Troubleshooting Articles

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Can I use this site to engage in illegal activities?
No. The use of our services to engage in any illegal activities is strictly forbidden and is against our terms of service. Any users found to be using our s...
Fri, 6 Apr, 2018 at 10:19 AM
How do I change my password?
Changing your password will usually require you to manually confirm that you are the account owner. The exact process is outlined in your account settings p...
Fri, 6 Apr, 2018 at 10:19 AM
Can I cancel a trade?
You may cancel any trade that has not yet been fulfilled from the “Order/Trades” window overview. However, if you wish to make a change to the trade (such as...
Fri, 6 Apr, 2018 at 10:20 AM
Fiat Deposits
If you have not received your deposited funds after three (3) business days please contact our support team at support@blockbid.io and provide us with the f...
Fri, 6 Apr, 2018 at 12:43 PM
Fiat Withdrawals
If you have not received your withdrawal funds after three (3) business days please contact our support team support@blockbid.io and provide us with the fol...
Fri, 6 Apr, 2018 at 12:43 PM
Cryptocurrency Deposits and Withdrawals
If you have a cryptocurrency deposit/withdrawal issue please contact our support team support@blockbid.io and provide the following information if available...
Fri, 6 Apr, 2018 at 12:44 PM