If you are using Google Authenticator or TOTP for Two-Factor Authentication, when you first setup Two-Factor Authentication (2FA), you would have received a backup code in case you ever lost your phone. 


On your new phone, enter the backup code into Google Authenticator or TOTP app in order to sync it with your Blockbid account.


On Google Authenticator, start by downloading the app on your iOS or Android device, click 'Begin Setup' and choose 'Manual Entry'. Enter your email and your two-factor backup code. 


For additional support, contact us directly at support@blockbid.io